FAQ’s
Here you will find answers to frequently asked questions about our services. Whether it’s details about flight planning, our 24/7 support or special permits – our FAQ section will help you find the most important information quickly. If your question is not answered here, our team will be happy to help you personally at any time.
What types of aircraft can you support?
We support a wide range of aircraft, including business jets, private jets, cargo planes, and commercial aircraft. Our team has experience with various types of aircraft and can offer customized solutions to meet your specific needs.
How is the weather monitored and what real-time information do we receive?
The weather is monitored in real-time using state-of-the-art weather monitoring systems and satellite data. We continuously provide the flight crew with updated weather information, including METARs, TAFs, and significant weather charts, to ensure safe flight operations.
Who do I contact in an emergency?
The OCC, as our team is trained on our clients’ respective ERP (Emergency Response Plan) and undergoes annual ERP drills, which best prepare us for a real emergency situation!
What security measures do you take to protect our flight data?
We use state-of-the-art encryption technologies and firewalls to protect your flight data from unauthorized access. Our systems are regularly reviewed and updated to ensure the highest security standards. Additionally, we continuously train our staff in best practices for data security.
What technologies and systems do you use to monitor and optimize flights?
We use advanced software solutions such as RocketRoute, ForeFlight, and PPS Flight Planning to monitor and optimize flights. These systems allow us to plan precise flight routes, monitor weather conditions in real-time, and minimize fuel consumption.
What experience do you have with international flights and the associated
regulations?
We have extensive experience with international flights and the associated regulations. Our team is well-versed in the requirements of all countries and can ensure that all necessary permits and documents are in place to guarantee a smooth flight.
How fast can you respond to unforeseen events during a flight?
Our 24/7 Operations Control Center (OCC) is staffed around the clock, allowing us to respond immediately to unforeseen events. We can adjust flight routes in real-time, plan for suitable alternate airports, and assist the flight crew in emergencies.
Do you offer special services for VIP or business flights?
Yes, we offer special services for VIP and business flights, including customized flight planning, exclusive concierge services, and professional crew support.
Can you assist us in creating a customized flight plan for special requirements?
Yes, our experienced team can create customized flight plans for special requirements. Whether it involves complex flight routes, long-haul flights, or specific operational needs, we provide comprehensive support and tailored solutions.
What additional costs might be incurred with your services?
Additional costs can vary depending on the scope of the requested services. These may include fees for overflight and landing permits, special concierge services, extra fuel costs, and extended operational support. We are happy to provide you with a detailed breakdown of the potential costs.
Where can I find a description of your offered services?
Our offers and current prices are regularly updated on our website.https://axturisflightservice.com/en/service/.